SweetestNest: Customer-Friendly Return & Refund Policy
At SweetestNest, your satisfaction is our top priority. We understand that sometimes things don't work out, which is why we've designed our cancellation, return, and exchange process to be simple, transparent, and stress-free. Shop with confidence knowing we're here to help every step of the way.
Order Cancellations
Changed your mind? No problem. We offer a flexible cancellation policy.
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Before Your Order Ships: If you wish to cancel an order, please contact us immediately at support@SweetestNest.com. We will do everything possible to stop the shipment and issue a full, prompt refund.
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After Your Order Ships: If your order is already in transit, please contact us as soon as it arrives. We will guide you through our easy return process for a refund.
Our 30-Day Risk-Free Return Policy
We want you to love your purchase. If you're not completely satisfied, you can return it within 30 days of receipt—no questions asked.
Return Eligibility Conditions:
To qualify for a return, please ensure the following conditions are met:
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Condition: Items must be in brand new, unused, and unopened condition, complete with their original packaging.
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Included Items: All original accessories and any free promotional gifts must be returned with the product.
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Proof of Purchase: A valid receipt or order confirmation is required.
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Exclusions: Please note that clearance items and products not branded by SweetestNest are final sale and not eligible for return.
Please Note:
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Original shipping fees are non-refundable.
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The customer is responsible for all return shipping costs.
Easy Product Exchanges
Need a different size or item? We're happy to help you with an exchange within 30 days of receipt.
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For Non-Quality Issues (e.g., wrong size): If the product is unused, you can exchange it. You will be responsible for the shipping costs to return the original item.
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For Quality or Damaged Issues: If your product has a defect covered under its warranty, please contact our support team right away. We will work with you to provide a perfect solution, whether it's a replacement or a repair.
To verify a quality issue, please provide your order number and clear photos or a video showing the problem.
How to Start a Return or Exchange (3 Simple Steps)
To ensure a smooth and speedy process, all returns and exchanges require prior approval.
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Contact Customer Support: Email us at support@SweetestNest.com with your order number and a brief reason for the return or exchange.
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Receive Your Instructions: Our team will respond within 24 hours with approval and detailed instructions on how to send your item back.
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Ship the Item: Pack the product securely and ship it according to the instructions provided. We recommend using a trackable and insured shipping method.
Important: We do not accept unauthorized returns. Please contact our support team first to receive your return authorization.
Refund Processing Details
Once we receive and inspect your returned item, we will process your refund promptly.
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Refund Timeline: Your refund will be credited back to your original payment method within 7 business days of us receiving the return.
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Refund Calculation:
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Order Cancellations (pre-shipment): A full refund will be issued.
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Returns: Your refund will be the total amount paid, minus the original, non-refundable shipping fees.
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Warranty Claims: Approved warranty claims may receive a full or partial refund. Original shipping fees are non-refundable.
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If you have any questions about your return, exchange, or refund, please don't hesitate to contact our friendly team at support@SweetestNest.com. We're always here to help!
